Customer Support Specialist

Bloomerang

11h • Hybrid

About The Position

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! As a Customer Support Specialist, you will provide excellent customer service and day-to-day support for all of Bloomerang’s customers by answering their Bloomerang questions via email, live chat, and phone.

Requirements

• Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies
• Problem tracking skills to determine trends or patterns to client system problems.
• A background in providing top-notch customer service.
• Superb written and verbal communication.
• The ability to solve problems quickly.
• Keen troubleshooting ability, and general comfort with computers and software technology.

Responsibilities

• Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues
• Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication
• Carry your own weight in ticket volume (approximately 25 interactions per day).
• Assist our wonderful customers with the Bloomerang software.
• Ensure proper software utilization by each of our customers.
• Conduct new customer implementations and training.
• Develop and delivering training webinars to both our customers and internal employees.
• Write and create help documents and videos.
• Assist with general software quality assurance and testing.
• Provide software design and functionality feedback to our Product Development team.

Benefits

• You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
• You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave.
• You'll receive a 401k match to help invest in your future.
• Everything you need to be successful, shipped right to your door.
• You may also be eligible for a discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees