Customer Support Specialist

Xylem•Mokena, IL

3d•$24 - $27•Onsite

About The Position

The Customer Support Specialist will be responsible for order processing and sales-related support, including quoting, to both internal and external customers. In this role, the incumbent will also provide legendary customer service which includes prompt and thorough responses to customer inquiries while coordinating all aspects of order management from quoting to order delivery, and invoicing. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and more. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Requirements

High School Diploma or equivalent
1 + years of experience with order management, account management, or similar experience
Customer Service experience
Experience with billing, invoicing, quoting, or related activities
Ability to work with diverse workforce and customer base in a matrixed organization
Proficiency in Microsoft Office Suite

Nice To Haves

Mechanical background/experience preferred
Experience supporting a sales team preferred
Preferred experience with Salesforce.com Customer Relationship Management (CRM), AS 400, and Select Configure Price Quote (SCPQ) tools, SAP S/4HANA

Responsibilities

Processes orders for products and/or services from sales staff or direct customer contact.
Responsible for proactive, thorough follow up on order backlog to ensure order details are current.
Provides timely communications on order status and changes to relevant parties.
May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders.
Maintains virtual customer files with sales contracts and other information.
Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team.
Provide price & availability, formal quotations and other pre and post order support functions for standard and some specialty products and services
Additional duties and responsibilities may be required based on organizational needs