Customer Support Specialist

ACME ELECTRIC MOTOR INC•Grand Forks, ND

2d•Onsite

About The Position

Acme Tools is seeking a friendly, people-oriented individual who values exceptional customer care and enjoys assisting customers with their tools and equipment needs. This role offers a work-life balance with evenings, major holidays, and weekends off. Acme Tools, founded in 1948, is a family-owned operation with locations in North Dakota, Minnesota, and Iowa. They are a premier retailer of tools and equipment, serving contractors, woodworkers, and do-it-yourselfers. As an employee-centric, family-friendly, community-involved, and growth-minded company, Acme Tools offers competitive compensation, benefits, and a path for career advancement.

Requirements

Prior customer service experience
Proficient in active listening, technical skills, and problem-solving
Strong communication skills
Punctuality
Flexibility for occasional Saturday and overtime work

Nice To Haves

Previous call center experience
Tool and equipment industry knowledge

Responsibilities

Answering incoming customer calls and emails
Serving as a source of information on product features and specifications
Efficiently processing order information
Providing post-sale customer service, including order status updates and tracking information
Facilitating returns when necessary
Collaborative communication with other departments and manufacturers to address customer inquiries and concerns
Staying up to date with the latest products carried by Acme Tools through team activities and vendor training
Taking on other assigned tasks and opportunities as they arise