Customer Support Specialist

Clinically AI•San Diego, CA

4d•$75,000 - $85,000

About The Position

At Clinically AI, we're redefining the landscape of mental health and clinical documentation with our cutting-edge AI-driven platform. By automating note-taking, transcriptions, and documentation processes, we support healthcare providers in reducing administrative burdens — letting clinicians focus on what truly matters: delivering quality care to their patients. Our platform is designed to ensure HIPAA compliance, prioritize patient confidentiality, and empower providers to increase efficiency and reduce burnout. We're seeking a Customer Support Specialist to join our team, supporting healthcare providers and users of our AI-driven platform. This is an entry-level role ideal for someone with a strong technical background, experience in customer-facing roles, and a passion for artificial intelligence. You're a proactive problem solver with strong organizational skills and a customer-first mindset — someone who enjoys working with AI tools, understands great customer service, and can explain technical concepts clearly to non-technical users. An understanding of clinical documentation and prompt engineering is a plus, but a genuine interest in AI and healthcare technology is essential.

Requirements

1–2 years of experience in a customer-facing role, with demonstrated technical aptitude in AI tools or software platforms.
Strong communication and problem-solving skills.
Customer-First Mindset. You exhibit empathy and care in every interaction, building trust and long-term relationships with customers.
Technical Aptitude. You're comfortable with AI tools and software platforms, and can translate technical concepts into customer-friendly explanations.
Organization. You're highly organized and detail-oriented, capable of managing multiple customer requests while maintaining accurate records.
AI Curiosity. You have a genuine interest in AI, with practical examples like prompt engineering.
Adaptability. You're comfortable in a fast-paced startup environment and pick up new technologies quickly.

Nice To Haves

Understanding of clinical documentation or healthcare workflows is a plus.
Familiarity with healthcare regulations such as HIPAA.
Experience working with CRM systems and technical support tools.
Contributions to AI-related projects or communities.

Responsibilities

Serve as the first point of contact for customer inquiries, resolving issues promptly and effectively.
Assist users with troubleshooting, onboarding, and product guidance.
Educate customers on how to use AI tools practically, helping them maximize the platform's capabilities.
Help customers refine clinical documentation templates so clinical leaders can shape outputs for their clinicians.
Collaborate with internal teams to address customer feedback and identify areas for product improvement.
Create and maintain organized customer service documentation, including FAQs, how-to guides, and troubleshooting materials.
Maintain a deep understanding of Clinically AI's platform and its applications in healthcare.