Customer Support Specialist – Collegeville, PA

GOGcG • Collegeville, PA

3d • Hybrid

About The Position

Allied Wire and Cable (AWC), a GCG Company, is currently seeking Customer Support Specialists to join our Customer Support team! This role is ideal for individuals who thrive in a fast-paced, business-to-business environment where collaboration and communication are keys to success and who take pride in delivering exceptional customer experiences. As an AWC Customer Support Specialist, you will work collaboratively with internal partners to provide best-in-class support for customers across the division. You will onboard new customers and manage day-to-day customer activities such as customer orders, presale inquiries, and post-sale transactions to ensure customer satisfaction. This role offers a hybrid work schedule after the initial training period, consisting of 3 days per week in office and 2 days per week from home. Candidates should be local to the Collegeville, PA office.

Requirements

• 2+ year of Customer Service / Support experience within a business-to-business environment
• High School Degree or Equivalent required
• Proficiency with the Microsoft Office suite
• Ability to work effectively under pressure in a deadline driven environment
• Professional verbal and written communication and listening skills
• Ability to communicate with a diverse population of people
• Ability to work in a team environment
• Ability to think critically and analyze issues based on data

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Onboard all new customers
• Respond to all customer inquiries with a sense of urgency and first contact resolution
• Runs order reports and works with customers to manage appropriate expectations and proactively resolve problems
• Actively participate in opportunities to improve individual knowledge of the company, products, markets, and systems
• Use continuous improvement methodology and internal and external resources to enhance customer experience and drive process efficiency
• Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
• Work toward and contributes to the success of all individual and team goals/metrics
• Support phone coverage as needed
• Perform other duties

Benefits

• Competitive hourly pay
• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO)
• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave
• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED