Customer Support Specialist – Collegeville, PA

Genuine Cable Group•Collegeville, PA

1d•Hybrid

About The Position

Allied Wire and Cable (AWC), a GCG Company, is seeking Customer Support Specialists to join their Customer Support team. This role is ideal for individuals who thrive in a fast-paced, business-to-business environment where collaboration and communication are key to success and who take pride in delivering exceptional customer experiences. As an AWC Customer Support Specialist, you will work collaboratively with internal partners to provide best-in-class support for customers across the division. You will onboard new customers and manage day-to-day customer activities such as customer orders and post-sale transactions to ensure customer satisfaction. This role offers a hybrid work schedule after the initial training period, with 3 days per week in the office and 2 days per week from home. The office is located in Collegeville, PA.

Requirements

2+ year of Customer Service / Support experience within a business-to-business environment
High School Degree or Equivalent required
Proficiency with the Microsoft Office suite
Ability to work effectively under pressure in a deadline driven environment
Professional verbal and written communication and listening skills
Ability to communicate with a diverse population of people
Ability to work in a team environment
Ability to think critically and analyze issues based on data

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Onboard all new customers
Respond to all customer inquiries with a sense of urgency and first contact resolution
Runs order reports and works with customers to manage appropriate expectations and proactively resolve problems
Actively participate in opportunities to improve individual knowledge of the company, products, markets, and systems
Use continuous improvement methodology and internal and external resources to enhance customer experience and drive process efficiency
Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
Work toward and contributes to the success of all individual and team goals/metrics
Support phone coverage as needed
Perform other duties

Benefits

Multiple medical plan options (CDHP and PPO)
Company-paid life and disability insurance
401(k) with company match
Options for supplemental critical illness, accident, and hospital indemnity plans
PTO plan with paid holidays
Paid parental leave
Paid compassionate care leave
Employee Assistance Program (EAP)
Wellness incentives
Telehealth access
Dental and vision plans
FSAs/HSAs with company contributions
Pet insurance
Legal services
ID theft protection