Tier 1 Customer Support Specialist 1

HEALTHSTREAM INC•Nashville, TN

21h•$19 - $21•Remote

About The Position

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives. As a Customer Service Specialist I, you will be the face of HealthStream and will become our client's biggest advocate! You will understand the ins and outs of HealthStream products, and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests--whether this lies within Customer Service or in another department within the company.

Requirements

At least one year of experience in customer-facing roles.
Extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.
A problem-solver, skilled in prioritization, and you take ownership in the work that you do.
Know your audience and can effectively communicate resolutions with both non-technical and technical customers.
Natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
Can make complex topics easily digestible by breaking them down into manageable parts.
Display active listening skills and are an empathetic customer advocate.
Insatiable curiosity for learning how things work.
Working knowledge of Microsoft operating systems.
Familiar with tools like Salesforce and Microsoft Teams.
Can work a flexible 8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday.
A team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.
Willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.

Nice To Haves

A bachelor's degree in a related discipline is preferred. Education requirements may be waived based on practical experience.
Practical knowledge of the healthcare industry a definite plus.
A basic understanding of SQL is a plus.

Responsibilities

Adhering to all HealthStream security policies, procedures, and assigned training.
Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
Troubleshoot and diagnose reported problems and work to understand and correct problems.
Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.
Identify, test, and verify issues, providing the development team with clear documentation.
Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
Participate in testing new features and releases.
Suggest recommendations for product enhancements utilizing data and customer feedback.