Customer Support Specialist - On-site (32837 Near Florida Mall)

Truly Good Foods•Orlando, FL

2d•$10 - $11•Onsite

About The Position

Truly Good Foods is a second-generation family owned business that creates snacks and mixes bursting with bold flavors. With over 3,000 snacks in their product line, they are an ideal snack partner for businesses. Tropical Foods has sales and distribution offices in Orlando, Atlanta, Washington DC, Dallas, and Charlotte, NC. This role is for a motivated, outgoing individual with excellent computer skills, offering hourly pay, benefits, a sign-on bonus, and opportunities to earn more through spiff and incentive programs. The Customer Success Specialist supports Account Executives, sells products and services to businesses or individuals over the telephone, and works from 8:00 am to 5:00 pm, Monday through Friday.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to read and understand English.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply concepts of basic algebra.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of the Microsoft Office Suite.
High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience.
Customer Service skills
Inbound & Outbound calls skills
Computer and typing skills
Phone Etiquette skills

Responsibilities

Process EDI sales orders functions including purchase order acknowledgments, entry, and invoicing.
Develop and maintain customer order guides as needed.
Enter new customer data and other sales data for current or new customers to order via all EDI systems.
Utilize CRM system to streamline routine tasks, such as sending automated follow-up emails after customer interaction based on predefined rules.
Respond promptly and professionally to customer inquiries, providing product information, pricing information, and order status updates.
Assist customers in placing orders, resolving issues, and addressing concerns, ensuring a positive and satisfying experience.
Coordinate with various internal departments to ensure orders are fulfilled, shipped, and delivered on schedule.
Develop a deep understanding of the company's products and services to effectively communicate their features and benefits to customers.
Act as a liaison between customers, sales, and other internal departments to address and resolve any issues that arise during the sales process.
Review and process credit memos.
Process freight claims through the appropriate channels.
Escalate complex issues to appropriate personnel when necessary.
Identify opportunities to streamline and optimize sales processes for increased efficiency and customer satisfaction.
Distribute invoices and follow-up on delinquent accounts.
Track inventory and par levels and provide supply chain with sales needs.
Collaborate with cross-functional teams to implement improvements and best practices.
Assist in training new team members on procedures, tools, and systems.
Adhere to company Policy and Procedures.
Perform duties as workload necessitates.
Maintain a positive and respectful attitude.
Communicate regularly with supervisor about department issues.
Demonstrate flexible and efficient time management and ability to prioritize.
Consistently report to work on time, prepared to perform duties of position.
Meet department productivity standards.
May perform other duties as required.

Benefits

Affordable healthcare (medical/dental/vision)
Opportunity to participate in the Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
Short Term Disability Insurance paid by the company
Basic life Insurance equals to your annual salary paid by the company
Employee Assistance Program – paid by the company
Long Term Disability Insurance
The opportunity to purchase additional voluntary insurance coverage for: Life Insurance, Accident, Whole Life, Prepaid Legal
PTO (Paid Time Off)
9 Paid Holidays per year
401-k Plan (eligible after 6 months of employment)
Sign on bonus
Spiff and incentive programs