Customer Success Specialist - On-site

West Coast Self Storage Careers•Beaverton, OR

9d•Onsite

About The Position

We're looking for a dependable and enthusiastic Customer Success Specialist to join our team in Beaverton, OR. (on-site) on a part-time basis! This role offers a consistent weekend schedule with the opportunity to earn more through our quarterly bonus program. The Customer Success Specialist will respond to and follow up on incoming storage inquiries via web chat, SMS, and our 1-800 customer support line. They will provide exceptional customer service, including assessing customers' storage needs, and process and follow up on reservations from direct customer inquiries and third-party storage aggregators. This role supports stores across our 160+ location network spanning 5 states. West Coast Self-Storage isn't only a great place to store, but a great place to work as well! We are a fast-growing company looking for thinkers, problem-solvers, and independent-minded people who get their greatest satisfaction from helping others. If you want to work in an environment where you can PROMOTE FROM WITHIN, apply today!

Requirements

Mad multi-tasking skills!
Strong desire to help customers
Ability to self-manage while working independently
Familiarity with MS Office products (Excel, Word, Outlook)

Nice To Haves

Previous call center experience a plus!

Responsibilities

Respond to and follow up on incoming storage inquiries via web chat, SMS, and our 1-800 customer support line
Provide exceptional customer service, including assessing customers' storage needs
Process and follow up on reservations from direct customer inquiries and third-party storage aggregators
Support stores across our 160+ location network spanning 5 states