Customer Success Specialist

TPR Education, LLC

1d•$60,000 - $65,000

About The Position

The Princeton Review Institutional team is seeking exceptional candidates passionate about customer success and educational technology to support their institutional partnerships. The Customer Success Specialist (CSS) will primarily focus on working with assigned partners to deploy and support On-Demand tutoring solutions (powered by Tutor.com) for smaller clients and supporting key accounts with a Customer Success Manager. The CSS will be part of a collaborative team committed to developing proactive, highly effective relationships with our partner institutions and delivering outstanding service that guarantees student engagement and customer satisfaction and retention.

Requirements

Have achieved a bachelor’s degree and 1-3+ years’ work experience in an education-related field.
Demonstrate strong project management and organizational skills.
Demonstrate an eagerness and ability to ‘own’ customer relationships and advocate for the customer’s needs.
Demonstrate excellent communication skills, including strong written, verbal, and presentation skills.
Be a creative, collaborative thinker with an ability to learn new things, assess problems and quickly identify proactive solutions.
Demonstrate computer proficiency including Microsoft Office and understanding of internet services.
Be an independent thinker with high energy and a positive attitude.
Possess the ability to interact effectively with peers, including internal operations and remote employees, in a team-oriented environment.

Nice To Haves

Lives in Southeast states (AL, LA, Atlanta Metro, SC, TN, AR) or in NH, MA or MN.
Has experience working with educational technology solutions.
Has worked in education. Former teachers are encouraged to apply.

Responsibilities

Travel will be required for on-site visits and support, and in-person presentations.
Facilitate client trainings on administrative tools, dashboards, and reporting platforms.
Ensure timely and knowledgeable responses to ongoing customer inquiries.
Cultivate and maintain consistent relationships with primary program contacts, and other key stakeholders in coordination with other CS and Instructional colleagues.
Analyze client usage reports to identify trends and track client health and performance.
Prepare and deliver customized reports that demonstrate program value, outcomes, and impact.
Consult with institutional partners on best practices for promoting awareness, participation, and student success.
Partner with the Customer Success Manager to support key partnerships and provide day-to-day support, reporting, and administrative needs.
Foster account retention and growth, using sound Customer Success principles, and supporting opportunities for purchasing additional products and services.
Coordinate with internal Operations, Training, and Product teams to ensure programs are delivered according to client specifications.