Customer Success Specialist

Busch•Tempe, AZ

9d•Hybrid

About The Position

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future. Apply now and make our success story yours too! SUMMARY Responsible for interfacing with customers prior to and after a sale. Develops and maintains positive customer relations and coordinates company functions to assure quality and timely delivery of services and products.

Requirements

Exercise of judgment, discretion, and tact in all business matters and business relationships is required.
Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.
Participation and contribution to teamwork within the organization is required.
Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.
Knowledge of Microsoft Office, Outlook, and Windows as well as general background working with computers and office equipment (copiers, etc.) and accurately performing data entry.
Experience with Microsoft Office is required, as well as excellent verbal and written communication skills.
Highly self-motivated, detail-oriented person with customer service experience.
Ability to read, write and speak English.
Basic Mathematical skills.
Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required.
Normally receives general instruction for routine work, detailed instruction on new assignments.
Typically required to use spreadsheets, data base queries, presentations, and word processing applications.
Valid Driver’s License
This position uses a computer extensively with demonstrated abilities in the use of Microsoft products as well as other common office type equipment.

Nice To Haves

Bachelor’s degree preferred.
Experience in a service-related industry is preferred.

Responsibilities

Receive sales orders from customers or sales staff via phone, email, or fax.
Set up, enter, and process sales orders.
Process repair orders for select key accounts and execute contracts, with guidance or supervision.
Quote price/delivery.
Determine and keep records of sales orders, order status, ship date, availability, and back orders.
Successfully meet the departmental KPIs and Quality objectives.
Efficiently process requests for credit and return goods authorizations from customers.
Review orders for accurate bill to/ship to, terms, delivery, correct prices, part numbers and descriptions per standard catalog listing.
Communication both verbal and written in a positive and supportive manner to both external and internal customers.
Log in to customer portals to acknowledge orders, submit quotes or pull POs for order placement.
Verify special contract pricing is approved and loaded into system accurately.