On-Site Specialist

CTI • New York, NY

1d • $90,000 - $120,000 • Onsite

About The Position

This is a full-time, on-site Field Specialist role supporting one of our clients in Manhattan, NY. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with no weekends and no on-call rotation. This person will be the steady on-site AV resource who keeps conference rooms, collaboration spaces, and meeting technology running smoothly for the client every day.

Requirements

• 3+ years of commercial audio-visual experience, preferably in field service, onsite support, commissioning, or enterprise meeting room support
• Hands-on experience troubleshooting Cisco-based conferencing environments, including Cisco codecs and Cisco Pro Boards
• Experience with Crestron control systems and integrated conference room technology
• Working knowledge of Biamp DSP, microphones, speakers, and conference room audio troubleshooting
• Familiarity with sound masking systems and how they impact the user experience in office environments
• Basic AV/IT networking knowledge, including IP-connected devices, room systems, endpoint connectivity, and escalation to IT when needed
• Strong customer-facing communication skills and a service-first mindset
• A willingness to keep learning, stay curious, and jump in wherever needed because teamwork is how we win

Nice To Haves

• Associate degree preferred, but not required. We value experience, attitude, and aptitude just as much as formal education.

Responsibilities

• Providing daily on-site AV support for conference rooms, collaboration spaces, and meeting technology
• Troubleshooting Cisco-based room systems, Cisco Pro Boards, Cisco codecs, and related conferencing equipment
• Supporting rooms that integrate Crestron control systems with Cisco conferencing technology
• Troubleshooting audio, video, control, network connectivity, room scheduling, and user experience issues
• Supporting sound masking systems and Biamp DSP environments, including basic checks, troubleshooting, and escalation when needed
• Performing room checks, preventative maintenance, equipment resets, firmware coordination, and readiness support for meetings and events
• Providing basic user support, client handoff, and training so employees feel confident using the room technology
• Documenting issues, communicating updates clearly, and coordinating with CTI service, engineering, programming, and client IT teams as needed

Benefits

• Employer-matched medical and dental insurance (available after 60 days of employment)
• Employer-matched 401 (k) up to 3% (after 6 months of employment)
• Monthly bonus eligibility that is based off a results-oriented incentive plan (after 3 months of employment)
• A graduated PTO program, all major holidays off, and three “floating” holidays are available upon your first day of employment
• Special gifts for significant life events, such as marriage, childbirth, and house buying
• Cell phone reimbursement plan
• Long and Short Term Disability 100% paid by CTI

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree