Customer Support Specialist - 1 Year Position

Deseret Mutual Benefit Administrators • Salt Lake City, UT

7d • Hybrid

About The Position

DMBA is hiring a full-time Customer Support Specialist for a one-year contract, with the possibility of extension depending on the employee’s contributions and company priorities. The role is in the Member Services department and supports participants with provider-related questions and transactions, primarily by phone, with additional support delivered through email. The position offers remote flexibility, with at least one onsite meeting each week at the Salt Lake City office. Training lasts 4–16 weeks, beginning with two weeks onsite and continuing with virtual classroom training via Teams. The work schedule is 40 hours per week, and the stated pay is $22.16 per hour. Equipment is provided. The role offers an opportunity to build knowledge of employee benefits and potentially pursue future growth within the organization.

Requirements

• High school diploma or equivalent.
• Basic computer skills and comfort using technology.
• Proficiency in spoken and written English.
• Strong listening and communication skills.
• Attention to detail and follow-through.
• Self-motivation, dependability, and ability to work independently.
• Professionalism, respect, patience, and a positive approach to customer interactions.

Nice To Haves

• Previous experience in a customer service call center or phone-based support role.

Responsibilities

• Assist participants over the phone with provider-related questions and transactions.
• Deliver customer support through phone and email.
• Provide professional, respectful, patient, and positive service, including during difficult conversations.
• Resolve customer challenges using problem-solving skills and careful follow-through.
• Work independently while contributing to teamwork and building trusted relationships.

Benefits

• Medical, vision, and dental benefits with low premiums.
• 401(k) company match.
• 8% EDRC Employer Discretionary Retirement Contribution.
• Life insurance.
• Onsite financial planners at no cost.
• Paid leave that begins accruing on the first day.
• Birthday off.
• Additional sick leave.
• 12 paid holidays.
• Wellness program with the opportunity to earn three additional days off per year.
• Wellness activities and an onsite gym.
• Tuition reimbursement.
• Company-sponsored career development programs and more than 5,000 on-demand online training courses.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED