Customer Support Specialist - 1 Year Position

Deseret Mutual Benefit Administrators•Salt Lake City, UT

8d•Hybrid

About The Position

DMBA is hiring a full-time Customer Support Specialist for a one-year contract, with possible extension based on the employee’s contributions and company priorities. The role is part of the Member Services department and supports participants by phone with provider-related questions and transactions. Specialists also provide support by email and develop knowledge of employee benefits, with the opportunity for future growth within the organization. The role offers remote flexibility, with at least one weekly onsite meeting at the Salt Lake City office. Initial training lasts 4–16 weeks and begins with two weeks onsite, followed by virtual classroom training via Teams. The position is 40 hours per week and pays $22.16 per hour. Equipment is provided.

Requirements

High school diploma or equivalent.
Basic computer skills and comfort using technology.
Proficiency in spoken and written English.
Strong listening and communication skills.
Strong problem-solving skills and ability to handle challenges with grace.
Excellent attention to detail and follow-through.
Self-motivated, dependable, and able to work independently.
Professionalism, patience, positivity, organization, initiative, integrity, and accountability.

Nice To Haves

Previous experience in a customer service call center or phone-based support role.

Responsibilities

Support participants over the phone with provider-related questions and transactions.
Deliver customer support through phone and email.
Provide professional, respectful service and handle challenging conversations calmly and patiently.
Solve customer problems and follow through accurately.
Work independently while contributing to a collaborative team environment.

Benefits

Competitive pay of $22.16 per hour.
Medical, vision, and dental benefits with low premiums.
401(k) company match.
8% EDRC Employer Discretionary Retirement Contribution.
Life insurance.
Onsite financial planners at no cost.
Paid leave accruing from the first day.
Birthday off.
Additional sick leave.
12 paid holidays.
Wellness program with the opportunity to earn three additional days off per year.
Fun wellness activities.
Onsite gym.
Tuition reimbursement.
Company-sponsored career development programs.
More than 5,000 on-demand online training courses.
Employee Assistance Program.
Work-from-home flexibility with at least one weekly onsite meeting.
Equipment provided.