Customer Support Specialist
Edmunds GovTech, Inc.•Northfield, NJ
8d
About The Position
The Customer Support Specialist is the heartbeat of our organization. They provide exceptional customer support in a professional and positive manner while speaking to customers via telephone or by email. Our Support Specialists are the subject matter experts of our local government ERP software applications.
Requirements
- Bachelor’s Degree
- Some technical experience (Salesforce, Jira, MS Office)
- Strong communication skills
- Attention to detail
- Strong problem solving and interpersonal skills
- Ability to work under pressure and multi-task
- Self-motivated and able to work well independently
- Strong organizational skills
Responsibilities
- Aides in identifying a customer issue and provides a solution.
- Creates a detailed record of client interactions.
- Maintains a current case load and does regular follow ups with customers.
- Ability to accurately report software issues to the Development team.
- Conducts remote training sessions with customers.
- Creates documentation in an effort to aide customers within software.
- Collaborates with teammates and other outside departments across our organization to enhance software knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
