Copy of Customer Support Specialist

PTLA Real Estate Group•Bellingham, WA

4d•Onsite

About The Position

The Customer Support Specialist role focuses on meeting and exceeding revenue and leasing goals by providing excellent customer service. This involves presenting the community to prospective residents through tours, participating in marketing efforts, and managing the entire lifecycle of customer relationships from lead to renewal. The role also requires maintaining property curb appeal, conducting market surveys, and ensuring adherence to Fair Housing laws. The position is full-time with an 8-hour shift and requires in-person work at multiple properties.

Requirements

Polished Presentation
Proven Sales Skills
Problem Solving and Conflict Resolution Skills
Ability to multi-task
Strong Verbal and Written Communication Skills
Team Player
Intermediate Computer Skills / Internet Savvy
Achievement Focus
Adaptability
Business Ethics
Customer Service
Communications
Consultative Selling
Sales Skills
Valid driver's license and car for transportation
Driver's License (Required)
Ability to commute to Bellingham, WA 98229 (Required)

Responsibilities

Meets and exceeds weekly revenue/leasing goals
Provides excellent customer service to internal and external customers through the facilitation and implementation of company-wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
Adheres to the letter and spirit of Fair Housing laws.
Completes assigned tasks and projects as directed by direct supervisors