Customer Support Specialist

RTX•East Hartford, CT

15h•Onsite

About The Position

The Customer Training Center (CTC) is seeking a Customer Support Specialist (CSS) to provide broad operational and administrative support across all facets of the Business Operations team. This role supports a multinational employee and customer base engaged in maintenance, engineering, and business training at Pratt & Whitney. The CSS will manage student activity using the Learning Management System (LMS), including confirming registrations, assisting with enrollment, resolving basic customer issues, and preparing class materials for training courses. The position also contributes to daily training-center operations by supporting classroom readiness, coordinating A/V needs, processing printing requests, and assisting with visitor intake and student badging in partnership with the front‑desk Security Officer. In addition, the CSS will assist with visitor registration, create maintenance requests as needed by facilities leadership, help organize community engagement events, and provide general administrative support essential to CTC operations. This is a high visibility opportunity to interact with all levels of RTX and external customer leadership and therefore requires exceptional communication skills and personal demeanor.

Requirements

Bachelor's Degree and 2 years of experience in a customer-facing support role performing administrative duties
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Experience interacting with and supporting leadership with scheduling and meetings
Demonstrated proficiencies in teamwork, communication, customer focus, and analytical thinking
Self-starter with an interest in project management and focus on results
Experience with continuous improvement projects, specifically process improvement
Proficiency in MS365 suite of applications , including Copilot
Interest in strategic development

Responsibilities

Act as the primary administrative specialist for CTC Business Operations Team which includes Customer support and Student services, Facilities/asset management, business services, and strategic projects
Manage and input visitors into the Visitor Registration System (VRS)
Work in the Learning Management System (LMS) to confirm student registrations, resolve basic customer issues, and produce printed class materials
Ensure training-center readiness, including daily classroom checks and A/V support for customers
Provide front desk support, such as student ID verification, badging, wayfinding, and troubleshooting
Apply continuous improvement tools and participate in continuous improvement initiatives to enhance customer satisfaction
Maintain clear, proactive communications with Customers and CTC Team, Leadership
Coordinate community engagement and STEM events