Customer Support Specialist

Electrolux Group•Mississauga, ON

23d•CA$60,400 - CA$72,500•Hybrid

About The Position

Join us to create change and have an impact in homes around the world. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. This position will be based in Mississauga, ON, hybrid work policy model. The Customer Support Specialist serves as the primary point of contact for B2B dealer and national accounts, delivering responsive, solutions-oriented support across the order lifecycle. This role combines strong communication, organization, and problem-solving skills to manage customer inquiries, process orders, and coordinate with cross-functional teams to ensure accurate, timely delivery. The ideal candidate is detail-oriented, adaptable, and thrives in a fast-paced environment while maintaining a high level of customer satisfaction and service excellence.

Requirements

2+ years of experience in order management, customer support, or a related function
Bilingual in English and French (required)
Experience working with ERP systems (SAP preferred) and CRM tools
Strong proficiency in Microsoft Excel and general Microsoft Office applications
Ability to manage high-volume workloads with attention to detail and accuracy

Responsibilities

Serve as the first point of contact for customer inquiries via phone and email, including order status, shipment details, and portal support
Process and maintain customer orders within the ERP system, ensuring accuracy and timely updates
Document customer interactions and order activity in the CRM system
Coordinate shipping appointments with customers and carriers to support on-time delivery
Partner with supply chain teams to track shipments and resolve delivery or inventory issues
Proactively communicate delays, constraints, and alternative solutions to customers
Support expedited shipping requests and prioritize urgent customer needs
Provide cross-functional and team support as needed to maintain service continuity