Customer Support Specialist

Security First Managers • Ormond Beach, FL

11d • Hybrid

About The Position

Be the voice that makes a difference. At Security First Managers, we're more than an insurance company. We're a team that shows up for our customers when they need us most. Whether it's answering a policy question, helping after a storm, or providing peace of mind during a stressful situation, our Customer Support Specialists play a vital role in creating exceptional customer experiences every day. If you're a people person who enjoys solving problems, learning new things, and making someone's day a little easier, we'd love to meet you.

Requirements

• High school diploma or equivalent
• One (1) year of contact center environment or customer service experience OR an equivalent combination of education, certification, training, and/or experience
• May be required to possess a valid state of Florida driver’s license
• Florida property & casualty (P&C) 440 license or ability to obtain within 90 days of employment
• Insurance industry designations or trade certifications

Nice To Haves

• Prior property & casualty underwriting experience
• One (1) year industry experience
• Bilingual (English / Spanish)

Responsibilities

• Be the first point of contact for policyholders, agents, contractors, mortgage companies, and vendor partners.
• Answer customer questions related to policies, billing, underwriting, and claim status.
• Deliver friendly, accurate, and timely support through phone, email, and other communication channels.
• Work toward first-contact resolution whenever possible, helping customers get the answers they need without unnecessary transfers or callbacks.
• Utilize industry-leading technology and customer support tools to create positive customer experiences.
• Support agency partners and contribute to service excellence goals.
• Process customer correspondence and fulfill service requests.
• Learn and apply underwriting, claims, and policy guidelines to assist customers effectively.
• Participate in training and development opportunities to expand your knowledge and skills.
• Support customers during severe weather events, natural disasters, and other critical situations when they need us most.
• Help us maintain a culture built on professionalism, collaboration, and exceptional service.
• Seek opportunities to go above and beyond, surprising and delighting our customers.

Benefits

• State-of-the-art fitness center
• Complimentary chef-prepared lunches monthly
• Beautiful walking trail around our offices
• Team Member appreciation events throughout the year
• Professional development, mentoring, and continuing education
• Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED