Customer Support Specialist

Radwell International • Willingboro Township, NJ

17d • $28 - $38 • Onsite

About The Position

The Customer Support Specialist is responsible for managing high-volume inbound customer inquiries received through shared sales and customer support email queues. This role is critical to reducing customer response times, improving service levels, and ensuring a professional customer experience across all interactions. This is a fast-paced, email-focused operational support role that requires strong written communication, organization, urgency, and attention to detail. The Customer Support Specialist will triage customer requests, respond to routine inquiries, route complex matters to the appropriate teams, and maintain accurate documentation of customer interactions. The ideal candidate is customer-focused, adaptable, process-oriented, and comfortable working within performance metrics in a high-volume operational environment.

Requirements

• High school diploma or equivalent required
• 1–3 years of experience in a customer service, customer support, inside sales, order processing, or high-volume operational environment preferred
• Strong written and verbal communication skills with the ability to communicate professionally and clearly across multiple channels
• Ability to manage a high volume of emails, requests, and competing priorities in a fast-paced environment
• Strong organizational skills and attention to detail with the ability to maintain accuracy under pressure
• Demonstrated ability to prioritize work, problem-solve, and exercise sound judgment when escalating issues
• Comfortable working within performance metrics, service level expectations, and productivity standards
• Ability to learn and navigate multiple systems, platforms, and technologies efficiently
• Proficiency in Microsoft Office Suite, including Outlook, Teams, and Excel
• Strong Computer proficiency
• Ability to manage high-volume email queues and prioritize effectively in a fast-paced environment
• Attention to detail and accuracy in written customer communications
• Problem-solving ability—able to identify the appropriate resolution or escalation path for a wide range of customer inquiries
• Comfort with digital tools including CRM platforms, email ticketing systems, and remote communication tools
• High school diploma or GED required
• Minimum of 1 year of experience in customer service, inside sales support, administrative support, order processing, or a high-volume operational environment preferred
• Experience working with shared inboxes, customer email queues, CRM systems, or ticketing platforms preferred
• Previous experience working in a fast-paced environment with productivity and response-time expectations preferred

Nice To Haves

• associate’s degree or prior customer support, inside sales, or administrative experience preferred
• Associate’s degree in Business, Communications, Customer Service, or a related field preferred
• Experience in a manufacturing, distribution, technical service, or industrial environment is a plus
• Equivalent combination of education, training, and experience may be considered in lieu of formal education requirements

Responsibilities

• Monitor and respond to inbound customer email inquiries within established service level agreements (SLAs)
• Provide professional, accurate, and timely written communication to internal and external customers
• Triage customer requests and route technical, pricing, logistics, or escalated matters to the appropriate department or team member
• Support shared inbox management and backlog reduction initiatives
• Prioritize customer inquiries based on urgency, impact, and operational requirements
• Maintain accurate records of customer interactions, updates, and resolutions within company systems
• Identify trends, recurring customer concerns, or workflow gaps and escalate appropriately
• Collaborate cross-functionally with Inside Sales, Customer Service, Procurement, Operations, Technical Support, and other internal teams to resolve customer issues
• Follow established company processes, workflows, and communication standards
• Maintain confidentiality of sensitive customer and company information
• Assist with special projects, operational initiatives, and workflow support as assigned
• Support overtime, weekend, or surge coverage initiatives during periods of elevated customer demand
• Maintain professionalism and responsiveness while working in a high-volume, deadline-driven environment
• Participate in training, coaching, and continuous improvement initiatives
• Utilize company systems, CRM tools, ticketing platforms, and AI-assisted workflow tools as introduced by the business
• Demonstrate behaviors aligned with Radwell’s ACE IT values: Accountability, Collaboration, Excellence, Integrity, and Transformation

Benefits

• Employee bonus referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED