Customer Support Specialist - Seasonal

Johnny's Selected Seeds•Fairfield, ME

2d•$19 - $19•Onsite

About The Position

Johnny's Selected Seeds is seeking a seasonal Customer Support Specialist 1 to provide professional, high-quality customer support to commercial farmers and home gardeners. The role is the first point of contact for customers and supports them with order entry, product questions, account updates, catalog requests, and other needs. The position is onsite at the company's Fairfield, Maine location, with an opportunity for hybrid work. It is expected to start November 30, 2026, and may become full-time depending on performance and business needs. The position offers a starting wage of $18 per hour, with shift differentials and performance-based bonuses available. The schedule is full-time, with flexibility to work varied hours and days as needed.

Requirements

High school diploma or GED.
Intermediate computer skills and ability to multitask across programs.
Proficiency in Microsoft Office.
Strong verbal and written communication skills.
Detail-oriented, with excellent problem-solving skills.
Adaptable and self-directed, with the ability to manage multiple priorities.
Friendly, professional demeanor and a customer-first mindset.
Ability to sit at a computer for 75% of the workday.
Ability to lift up to 25 pounds, bend, pull, and perform light physical tasks.

Nice To Haves

Prior experience or interest in agriculture, farming, or gardening.

Responsibilities

Handle 50 or more inbound calls daily, focusing on resolving issues during the first call.
Respond accurately and promptly to customers by phone, email, chat, and other channels.
Enter and manage orders received by phone, email, fax, mail, and purchase order.
Participate in outbound phone sales campaigns.
Assist customers with order status, product information, and account updates.
Document product feedback and customer interactions in the CRM.
Manage catalog and sample requests, hold orders, and backorder communications.
Collaborate with internal teams to resolve issues and improve service.
Participate in training, buddy support, and trade show order processing.
Maintain accurate records and data integrity across systems.