Customer Support Specialist
About The Position
As a Customer Support Specialist at Uline, you will build customer relationships, provide solutions and deliver customer service. The role involves processing orders, recommending products, answering account and product questions, and helping customers use Uline’s website and online ordering tools. Customer interactions take place by phone, email and chat. Uline provides hands-on training and ongoing support. The position is full-time, on-site at the California Branch in Ontario, with hours from 1:30 PM to 10 PM, four weekdays and one weekend day. Pay is $27 to $32 per hour and includes a $2 shift differential.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening and communication skills.
Nice To Haves
- Bachelor’s degree preferred.
- Prior customer service experience is a plus.
Responsibilities
- Process customer orders, make product recommendations and handle account inquiries using company technology.
- Answer customer questions about products, pricing and shipping.
- Build business relationships with customers by phone, email and chat.
- Understand customer needs and recommend appropriate Uline solutions.
- Help customers navigate Uline’s website and online ordering.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- First-class fitness center and nearby walking path.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
