Manufacturing & Construction Customer Support Specialist

The AZEK Company•Hamilton Township, NJ

27d•Onsite

About The Position

We are seeking a Customer Support Specialist with experience in construction or manufacturing to join our team. This role involves providing excellent customer service, managing order entry, supporting the sales team, and collaborating with various internal departments. The ideal candidate will have strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Requirements

Strong communication skills, both written and verbal.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.

Nice To Haves

High School Diploma preferred.
1+ year of customer service, administrative, or order entry experience preferred (call center, dispatcher, or related role a plus).
Construction or building materials industry experience a plus.
Professional, courteous communication with customers and internal teams.
Strong attention to detail and accuracy in order entry and documentation.
Ability to work as part of a team and build positive relationships.
Willingness to learn product knowledge and grow within the customer service career path.
Problem-solving mindset with a focus on providing excellent customer experiences.

Responsibilities

Respond to customer inquiries via phone, email, and in person in a professional and courteous manner.
Route complex questions to the appropriate team member.
Assist with entering customer quotes, orders, and return material authorizations (RMAs) into the system accurately.
Ensure all information is complete and forward to team members for review as needed.
Maintain accurate records of customer interactions, orders, and requests in company systems.
Provide administrative support to the sales team, including preparing basic quotes, confirming order details, and assisting with follow-up communications.
Learn INTEX Millwork Solutions’ product lines and develop the ability to answer general customer questions, escalating more technical inquiries to Specialists or Sales Managers.
Support issue resolution by gathering details, documenting concerns, and escalating to Representatives or Specialists when appropriate.
Work closely with colleagues across customer service, sales, logistics, and production to ensure smooth communication and positive customer experience.
Assist with special projects and administrative tasks as assigned.