Customer Support Specialist

Fronius•Mississauga, ON

3d•CA$55,000 - CA$70,000•Onsite

About The Position

Fronius Canada, a subsidiary of Fronius International, is seeking a passionate Customer Support Specialist to join their Customer Order Processing team at their Mississauga head office. Fronius is a technology leader in battery charging, perfect welding, and solar energy solutions. This role is crucial for ensuring customer satisfaction throughout the sales process.

Requirements

Technical understanding and eagerness to learn
Working knowledge of ERP System
Strong attention to detail and organizational skills
Strong MS Office skills including MS Dynamics CRM
Ability to work in a fast paced environment, both independently and as a team member
Strong attention to detail with emphasis on data entry
Strong written and spoken English
Multi-tasking skills
Post-Secondary Education/Associated Diploma or equivalent experience

Nice To Haves

Bilingual preferred (French or German an advantage)

Responsibilities

Manage and maintain customer database in our ERP system (BaaN) and CRM
Prepare sales and service quotations
Customer sales / service order processing including coordination of shipments, order acknowledgement and invoicing
Handling of claims (Customer Order Processing and Purchase)
Handling the purchasing process (internal as well as external suppliers)
Point of contact for questions regarding procurement and logistics and correspondence with dealers and suppliers
Support warehouse staff
Support marketing and sales staff to ensure customer satisfaction through sales process
Occasional overseas travel to our parent company for training / meeting
Other duties as required