At-Will Contract Customer Support Specialist - WY State Parks HQ 2026-02680

State of Wyoming • Cheyenne, WY

1d • Onsite

About The Position

Wyo Parks is hiring an At-Will Contract Customer Support Specialist to serve as the front-line contact for its Headquarters and as a member of the Visitor Services team. The role supports visitors planning trips to Wyoming by assisting with permit sales, answering questions, and helping callers navigate the campsite reservation website. The employment contract is for up to two years.

The position is based at the Barrett Building, where the State Museum is housed. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The work is primarily in an office setting, with the option to visit Parks and Historic Sites throughout the state. There may also be opportunities to assist at special park events and programs such as Parks for Patriots.

Requirements

• Ability to remain professional, patient, and friendly during busy periods and difficult calls.
• Ability to communicate clearly with varied audiences, including tourists and park staff.
• Ability to learn a web-based reservation system and perform accurate basic data entry.
• Ability to follow checklists, keep the front-desk area tidy, and manage multiple small tasks simultaneously.
• A can-do approach and ability to find answers to common park questions using provided resources.
• Ability to remain calm and empathetic when handling complaints.
• Ability to remain stationary at a reception desk for extended periods and move frequently between the workstation and service counter.
• Ability to operate a computer, multi-line phone system, and credit card processing equipment.
• Ability to read computer screens, maps, and identification documents accurately.
• Ability to occasionally lift or move office supplies, park maps, or permit books, typically under 20 pounds, with or without accommodation.

Nice To Haves

• Background in retail, hospitality, or office support, particularly with high-volume public interaction.
• Punctuality, dependability, and comfort serving as the hub of a busy office.

Responsibilities

• Serve as the first point of contact for Wyo Parks, welcoming walk-in visitors and answering the main Headquarters phone line.
• Assist walk-in customers with purchasing park permits and provide basic information about parks and sites.
• Handle difficult conversations with empathy and professionalism, seeking solutions and turning complaints into positive visitor experiences.
• Direct calls and visitors to the appropriate person or department at Headquarters.
• Provide support to the Visitor Services team, including basic data entry, filing, and updates to reservation records as needed.
• Help callers navigate the campsite reservation website and explain the basics of booking a stay.
• Potentially assist at special park events and programs such as Parks for Patriots.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed