Customer Support Specialist

Calumet•Indianapolis, IN

3d•Onsite

About The Position

The Customer Support Specialist provides front line support for the Customer Support function. This position is responsible for utilizing the Company’s business systems for order fulfillment. This role will interact directly with Calumet customers, Sales, Plant personnel, Accounting, Credit, Pricing and Transportation.

Requirements

3+ years of related customer support experience in a manufacturing or distribution environment
Proficient computer skills with demonstrated experience in Microsoft office, order entry systems

Nice To Haves

5+ years of business to business customer service experience
College degree or equivalent work experience
Prior experience with SAP system
Computer savvy with strong technical skills

Responsibilities

Responsible for timely and accurate contract data entry, back to back sales order entry & tracking, credit rebills, sulfur credit/RINs invoices, invoicing various customers, demurrage invoices and STO Order creation
Communicate with customers, company locations, and vendors to ensure customer satisfaction
Process Renewables Division invoices while building knowledge of CI values, pathways, and pricing structures.
Daily OPIS pricing services
Customer advocate bringing voice of customer insights for continual improvement
Investigate and resolve customer issues for corrective and preventive action
Represent Calumet in a professional manner and create strong partnerships through exemplary customer support
Provide administrative support to department as needed
Being proactive with customers in all aspects of service levels
Reconcile customer invoices and accounts receivables