ENVIRONMENTAL SERVICES, CUSTOMER SUPPORT SPECIALIST

BELSHIRE•Lake Forest, CA

9d•$23 - $28•Onsite

About The Position

Belshire, a 100% employee owned, established environmental services company, is investing in a bright and talented person to help us to provide great service to our customers. We are actively hiring a Customer Support Specialist to interact with customers and vendors, prepare quotes, write up jobs, work with project managers, drivers, and field staff to ensure that work is scheduled and completed as directed. This position is based in an office setting and primarily involves desk-based work. Daily responsibilities include approximately 40% providing guidance and support to customers, subcontractors, and internal team members via email and phone; 40% running reports and processing job documentation; and 20% collaborating with and supporting project managers, drivers, and field staff to ensure work is completed as directed.

Requirements

Comfortable on the phone and writing professional emails
Ability to learn new complex concepts
Ability to work with others in a collaborative environment
Ability to work well independently
Enjoy problem solving
Excited about helping colleagues and customers
Not afraid to ask questions
Ability to remember and accurately apply information and processes
Ability to maintain a professional demeanor while fostering friendly relationships with clients and colleagues
Manage pressure well and can keep calm in challenging situations
Flexible and enjoy environments where you can pivot and respond to changing priorities
2+ years of related business experience
Analytical skills
Organizational and time management skills
Motivation and ability to learn new concepts quickly and adapt to a changing environment
Strong critical thinking and problem solving skills

Nice To Haves

College degree and/or equivalent experience preferred
Experience working in an office is preferred
Resourceful self-starter who is interested in researching answers to questions from available information
Ability to think outside the box

Responsibilities

Interact with customers and vendors
Prepare quotes
Write up jobs
Work with project managers, drivers, and field staff to ensure that work is scheduled and completed as directed
Provide guidance and support to customers, subcontractors, and internal team members via email and phone
Run reports and process job documentation
Collaborate with and support project managers, drivers, and field staff to ensure work is completed as directed