Customer Support Specialist
About The Position
We are seeking candidates for a Customer Support Specialist (Phone Agent) position. Primary position responsibilities include: Welcome incoming web and phone inquiries, and orchestrate customer experiences from start to finish Actively listen and identify needs of every customer calling the bank Assess best strategies for a quality and efficient customer experience Serve as a liaison between customer and front-line staff, facilitating personal introduction, and explanation of customer needs Provide core services including but not limited to: providing new account information, basic online banking and account servicing, check/debit card orders/card printing, debit card repinning, change of address requests, reprinting customer statements, etc. Support Risk Management functions including but not limited to: internal audits, OFAC, processing Yellowhammer work lists & fraud alerts, ect.
Requirements
- 1-3 years experience in a service related position required
- Call center or phone support service preferred
- High school degree or GED equivalent required
Nice To Haves
- Bachelor's' degree or college coursework equivalent preferred
Responsibilities
- Welcome incoming web and phone inquiries, and orchestrate customer experiences from start to finish
- Actively listen and identify needs of every customer calling the bank
- Assess best strategies for a quality and efficient customer experience
- Serve as a liaison between customer and front-line staff, facilitating personal introduction, and explanation of customer needs
- Provide core services including but not limited to: providing new account information, basic online banking and account servicing, check/debit card orders/card printing, debit card repinning, change of address requests, reprinting customer statements, etc.
- Support Risk Management functions including but not limited to: internal audits, OFAC, processing Yellowhammer work lists & fraud alerts, ect.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
