Customer Support Specialist

The Global Talent Co.

6h • Remote

About The Position

The Customer Support Specialist will provide written support to members of a fast-growing boutique fitness studio group based in Berlin, Germany, and assist on-site staff outside regular hours. The company operates coach-led group strength training classes across multiple central locations and is building a small remote support team as it expands. This is a part-time role to start, with room to grow and take on more responsibility as the company scales. The role is fully remote, with flexible scheduling within coverage windows that mainly include early mornings, weekday evenings, and weekends. Exact shifts will be discussed based on availability. Communication is exclusively through chat, WhatsApp, and email; phone calls are not required. Full training is provided, and no specific software experience is required.

Requirements

• Excellent written English.
• Empathy and strong people instincts, including the ability to read tone and respond warmly to frustrated messages.
• Good judgment and comfort making sensible decisions independently.
• Reliability and a sense of ownership while working as part of a small, remote-first team.
• Comfort working early mornings, weekday evenings, and/or weekends.

Nice To Haves

• German language skills.

Responsibilities

• Respond to member questions and issues, including bookings, account questions, and refunds.
• Support on-site trainers with occasional urgent requests.
• Communicate with members and staff exclusively in writing through chat, WhatsApp, or email.
• Represent the brand with a warm, down-to-earth, and genuinely helpful tone.
• Make sensible decisions independently and provide reliable support during coverage windows.

Benefits

• Fully remote work.
• Flexible scheduling within the stated coverage windows.
• Opportunity for the role to grow and take on more responsibility as the company scales.
• Supportive, founder-led team.
• Full training provided.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed