Customer Support Specialist

Healthcare Systems and Technologies, LLC•Nashville, TN

3d•Remote

About The Position

At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team. We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve. At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success.

Requirements

Proficient in MS Office and related products.
Must be technically savvy with an ability to easily learn new software.
Exceptional communication skills for both internal and external communication.
Able to manage many ongoing activities and tasks in a fast-paced environment.

Nice To Haves

Bachelor’s degree recommended.
eChart or Practice Management experience preferred.
Healthcare or clinical experience preferred.
Remote work experience a plus.

Responsibilities

Serve as the customer’s point of contact for all service and support related questions for all HST Pathways application offerings.
Troubleshoot and resolve application and customer workflow problems with exceptional customer service skills, as well as going above and beyond client expectations.
Deliver an exceptional client experience by identifying and documenting client needs and issues.
Answer incoming customer inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution.
Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what.
Establish procedures to ensure client satisfaction and quality service delivery.
Communicate and collaborate across teams and departments to help solve issues.
Replicate and document issues for further escalation.
Participate in quality assurance and application testing of software as required.