Customer Support Specialist/spécialiste du soutien à la clientèle

Boeing•Mirabel, QC

2d•Onsite

About The Position

Boeing Distribution, Inc. is seeking a Customer Support Specialist to join their team in Mirabel, QC, Canada. This role involves managing urgent cases, supporting reporting and analysis, and assisting with billing or quality-related concerns. The ideal candidate is bilingual, highly organized, detail-oriented, and comfortable in a fast-paced environment.

Requirements

4+ years of related work experience in customer support.
Experience in micro.
Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze reports.
Fluent in English & French (i.e. reading, writing, and verbal communication)
Must be legally able to work in Canada.
Individuals must not pose a risk for safeguarding of controlled goods.
Must be eligible to handle US export-controlled data.

Nice To Haves

Associate Degree in Business or High School Diploma
Excellent communication skills, both written and verbal
Ability to work in a very fast-paced environment with a high degree of accuracy
Ability to effectively multi-task and manage multiple competing priorities
Experience in aerospace hardware sales
Experience in managing high-volume reporting and data analysis
Knowledge of the aerospace/aviation industry
Strong problem-solving skills
Proficiency in numeric reasoning and mathematical skills

Responsibilities

Reviews of customer purchase orders to assess requirements.
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAPa(ERP) and portal management.
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
Performs research in SAP(ERP) to potentially resolve order issues.
Reviews and actions open orders that are pending resolution.
For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
Monitors / Expedites orders with high complexity and urgency.
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.
Support customer leadership with questions and daily urgent needs.
Provides daily reports to program leadership and the customer.
Performs other duties and responsibilities as assigned or required.