Customer Support - Part Time

WellSaid

1d • Remote

About The Position

The Customer Support Specialist role is designed to create an incredible experience for our customers. In strong collaboration with Customer Success, Sales, Product, and Engineering, you'll serve as a trusted resource helping customers get the most out of WellSaid Labs. This is a short-term, part time role expected to run through September 1, 2026, with the potential to transition into a full-time Customer Support Specialist position based on business needs and mutual fit. We are looking to add an Eastern Time-based CSS to our existing team to best support our customers' needs. This is an opportunity to join the front lines of Customer Support at a fast-growing AI company. As a CSS, you'll be one of our customers' primary points of contact, helping them solve problems, discover best practices, and successfully adopt WellSaid. You'll thrive if you're a natural problem solver who enjoys helping others while continuously learning and improving yourself.

Requirements

• 3+ years of experience in Customer Support or Customer Success, preferably at a startup or high-growth technology company.
• Excellent written and verbal communication skills.
• A genuine curiosity to understand customer problems and find thoughtful solutions.
• The ability to quickly become a product expert and confidently guide customers.
• Experience advocating for customers while balancing business priorities.
• A track record of identifying process improvements using customer feedback and support data.
• Experience with tools such as HubSpot, Google Workspace, Notion, Slack, Auth0, Stripe, Zendesk, or similar platforms.
• Strong organization and attention to detail.
• The ability to prioritize multiple competing tasks with minimal supervision.
• A self-starter mindset with a willingness to learn and adapt quickly.
• Must be authorized to work in the United States.
• Must pass a pre-employment background check.

Responsibilities

• Respond to customer inquiries via email and live chat with timely, professional, and friendly communication.
• Deliver exceptional customer support by ensuring customers feel heard, valued, and confident in their resolution.
• Troubleshoot technical issues by asking thoughtful questions and identifying the best path forward.
• Become a product expert who can confidently educate customers on features, best practices, and new product capabilities.
• Partner with Customer Success, Sales, Product, Engineering, and other teams to ensure seamless customer experiences.
• Provision customer accounts and support customer onboarding activities with accuracy and attention to detail.
• Identify opportunities to improve customer satisfaction through better processes and workflows.
• Capture customer feedback and collaborate with Product to advocate for improvements that matter most to customers.
• Maintain accurate internal documentation and contribute to the ongoing evolution of our support processes.

Benefits

• Competitive hourly contract rate, based on experience.
• Flexible schedule and fully remote work environment.
• Opportunity to work with an experienced, collaborative team at a fast-growing AI company.
• Potential opportunity to convert to a full-time role, which would include WellSaid Labs' standard employee compensation and benefits package.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed