Customer Service, Administrative Support (Part-time)

City of Medford • Or 97501, OR

2d • Onsite

About The Position

Join a team that helps create a smooth, welcoming experience for our Parks & Recreation customers. This part-time role is a great opportunity for someone who enjoys both customer service and behind-the-scenes administrative support. From helping customers register for programs and reserve facilities, to keeping records accurate and operations running smoothly, this position plays an important part in the day-to-day success of the team. If you are detail-oriented, adaptable, and enjoy supporting both people and processes, we encourage you to apply.

Requirements

• Graduation from high school or GED.
• Must be at least 18 years of age.
• One (1) or more years of customer service experience.

Nice To Haves

• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook
• Strong attention to detail and accuracy

Responsibilities

• Processes customer transactions for entry into Rogue X, program registration and facility rentals.
• Handles and reconciles cash from daily transactions
• Responds to requests for information from the public, internal departments, and employees.
• Organizes and schedules mass communication to staff, customers, program participants, and residents.
• Analyzes and reports on survey data from various department and recreation programming surveys.
• Responsible to process program registrations, basic and advanced facility reservations, individual and mass cancellation refunds.
• Assist with the configuration and maintenance of the department’s registration and reservation software in preparation for seasonal registration and reservation dates.
• Providing support to the Recreation Division.
• Verifying employee’s scheduled hours, time off, and overtime; provides hours to the payroll department for timely processing.
• Scheduling of annual contractual reservations.
• Completes various seasonal projects, events, and/or tasks assigned by the Customer Service Supervisor.
• Upholds the values of the organization and has strong customer service orientation.
• Handles job stress and interacts effectively with others in the workplace.
• Fosters an environment that embraces diversity, integrity, trust, and respect.
• Is an integral team player, which involves flexibility, cooperation, and communication.
• Performs other related projects and duties as assigned.
• Demonstrates regular, reliable, and punctual attendance.

Benefits

• Oregon Public Employee Retirement System (PERS) retirement contributions paid by employer for part-time, year-round positions.
• Paid sick leave - one (1) hour accrued for every 30 hours worked.
• Access to the City's fully equipped fitness center 24/7

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED