Customer Support Specialist
About The Position
As a Uline Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success. This role offers full-time hours, with a training shift of Monday - Friday, 8:30 AM to 5 PM. After training, various shifts will be available, Monday - Friday. Uline provides best-in-class training to handle real customer interactions with confidence through hands-on training and ongoing support. You will develop valuable problem-solving and communication skills while advancing with a stable, growing company. The role involves delivering legendary service by identifying effective solutions that support our customers’ business needs.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening and communication skills.
- Prior customer service experience is a plus, but if you are eager to learn, we will train you!
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Process customer orders, make product recommendations and handle account inquiries using world-class technology.
- Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email and chat.
- Understand customer needs and recommend Uline's best solutions.
- Help customers navigate Uline's website and online ordering.
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
