Customer Support Specialist (Email Support)

Resolv.Global

7h•Onsite

About The Position

We are seeking a highly organized Customer Support Specialist to assist customers via email and coordinate projects. In this role, you will manage and deliver customer orders for satellite imagery and geospatial data, help customers understand and use the products available to them, and ensure they have a reliable, positive experience at every stage of the process. You will work closely with customers, partners, and internal teams to coordinate projects, provide updates, resolve issues, and ensure the successful delivery of requests. Success in this role requires strong organizational skills, excellent attention to detail, the ability to manage multiple projects simultaneously, and a proactive approach to problem-solving. This position is ideal for someone who enjoys taking ownership, communicating clearly, and helping customers achieve their goals in a fast-paced, technology-driven environment. This is an on-site role in Dagupan, Pangasinan.

Requirements

Excellent written English communication skills
Strong logical thinking and problem-solving abilities
Ability to manage multiple tasks and priorities simultaneously
Exceptional attention to detail
Strong organizational and time-management skills
Customer-focused mindset with a proactive approach to problem-solving
Comfortable working in a structured, process-driven environment
Ability to work independently and take ownership of issues

Nice To Haves

Experience in customer support, project coordination, account management, or similar roles is advantageous
Knowledge of satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related fields is a plus, but not required

Responsibilities

Manage customer orders and project requests from submission through delivery
Communicate with customers via email and provide timely updates on the status of their requests
Coordinate with internal teams and external partners to ensure projects are completed successfully
Track multiple customer projects simultaneously while maintaining accuracy and attention to detail
Investigate issues, gather information, and help identify the best possible solution for customers
Maintain accurate records and documentation related to customer requests
Work closely with cross-functional teams to improve customer experience and operational efficiency
Ensure every customer interaction is handled professionally and with a strong focus on customer satisfaction