Customer Support Specialist (Askuity division)
About The Position
Askuity is a Toronto-based retail analytics software company operating as a division within The Home Depot (THD). Through our supplier analytics program, Askuity’s mission is to enable suppliers and merchants at The Home Depot to make profitable, data-driven decisions and drive real-time execution. The Customer Support Specialist acts as the first point of contact when it comes to supplier issues and troubleshooting. The main goals of this position include being the first point of contact for supplier issues related to data integrity or app functionality, working to uncover and opportunities and insights for cross functional teams using ticket data, and proactively identifying any issues with data accuracy and/or availability.
Requirements
- Excellent communication
- Critical thinking
- Attention to Detail
- Collaboration Skills
- Intermediate skill level with Excel
- Intermediate Project Management skills
- Working knowledge of Zendesk or another ticketing system
- Post-secondary education (college or university)
- 2+ years of customer service experience
Nice To Haves
- Retail experience preferred
- Technical knowledge of SQL preferred
- Some CRM/Salesforce knowledge would be an asset
Responsibilities
- Collaborate with cross-functional teams such as Community Enablement, Supplier Engagement, (THD) Development and Product to reach a resolution for suppliers
- Liaise with the product managers of each analytics tool to further investigate supplier issues
- Drive team initiatives by collaborating with the Supplier Engagement and Community Enablement team through support related projects
- Action and resolve Zendesk tickets across all tools in the Supplier Analytics Program (Askuity, VendorDrill, DataConnection)
- Deliver optimal supplier support, all while managing and participating in projects relating to the supplier experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
