Customer Support Specialist

TEKsystems • Wenonah, NJ

10d • Onsite

About The Position

TEKsystems is currently supporting a local law office in need of a customer support specialist for a temporary leave position. This role will be primary customer support for intake calls and appointment scheduling, as well as administrative and marketing responsibilities.

Requirements

• 3+ years of customer service and administrative skills
• Social media experience preferred
• Google suite

Nice To Haves

• Law experience preferred but not required

Responsibilities

• First point of contact for client engagement via phone and social media inquiries
• Complete intake form to validate client information and schedule appointments
• Initial client qualification for services
• Support social media posts for client engagement
• Communicate effective with clients and internal legal counsel

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees