Customer Support Specialist

Ballston Spa National Bank • Ballston Spa, NY

19h • Onsite

About The Position

Invest in your future with BSNB! Are you looking to start your career with a nationally recognized community bank that is named one of the Best Places to Work? Ballston Spa National Bank (BSNB) is looking to hire a Customer Support Specialist to support our growing Customer Support Operations department! The success of each staff member, as well as the bank, is at the heart of how we work. Staff development is key to our success, and contributions by each individual are recognized and celebrated. As a Customer Support Specialist, you would provide support to the Customer Support Operations department. You are responsible for handling a large volume of inbound calls in a timely manner and completing customer follow-up as necessary. You will support branches in providing assistance with customer inquiries, while building positive relationships and identifying opportunities based on customer needs and BSNB's existing product suite. You will respond to support tickets through the internal system regarding cash management servicing needs, as well as complete daily and weekly reviews of customer activity with a focus on fraud prevention. You are always friendly and patient, always providing the exceptional customer service that we are known for. You get great satisfaction out of going above and beyond for customers and giving excellent customer service.

Requirements

• High school diploma or GED required
• One year prior customer service experience required
• Data entry and keyboard experience with a working knowledge of spreadsheet and word processing applications

Nice To Haves

• One year prior banking experience preferred

Responsibilities

• Handling a large volume of inbound calls in a timely manner
• Completing customer follow-up as necessary
• Supporting branches in providing assistance with customer inquiries
• Building positive relationships and identifying opportunities based on customer needs and BSNB's existing product suite
• Responding to support tickets through the internal system regarding cash management servicing needs
• Completing daily and weekly reviews of customer activity with a focus on fraud prevention

Benefits

• 401(k) plan with a company match
• Pro-rated paid time off (PTO) based on the regular schedule
• Ways throughout the year to thank staff for their hard work
• Staff development
• Contributions by each individual are recognized and celebrated

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees