Customer Support Specialist

Carboline•Richmond, MO

6d•$25 - $30•Onsite

About The Position

This role serves as a primary point of contact for assigned customer accounts, managing order processing, shipment coordination, and resolution of customer requests. The specialist will maintain professional communication, build strong customer relationships, and ensure accurate and timely order fulfillment. Responsibilities also include coordinating shipments, managing invoicing and accounts receivable support, monitoring customer performance, handling customer issues, providing front office support, and assisting with purchasing and administrative tasks. The position requires participation in safety and compliance training, suggesting improvements, reporting incidents, supporting team members, and potentially providing on-call and overtime support.

Requirements

High School Diploma and 5 years’ experience in an office environment and relevant experience as described
Ability to listen and interpret customer needs
Knowledge of commonly used concepts, practices, and procedures within the manufacturing industry
Demonstrated comprehensive knowledge of office and facilities coordination and basic leadership and management knowledge
Ability to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities
Ability to perform effectively without supervision and within established time limits and ongoing deadlines
Ability to interact and communicate effectively and professionally verbally and in writing, and to provide exceptional service internally and externally
Demonstrated ability to problem solve and execute job related tasks and project responsibilities independently, exercising judgment in the areas of customer relations, shipping logistics and handling of materials
Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction
Relevant computer skills for this position include knowledge and experience with Microsoft Office applications
Displays adaptability in learning the use of relevant software and displays comprehension of fundamental computer practices and database management
Outstanding interpersonal relationship building and employee coaching and development skills

Nice To Haves

experience using LN preferred

Responsibilities

Serve as primary point of contact for assigned customer accounts.
Maintain professional and responsive communication with customers.
Build and maintain strong customer relationships.
Enter and maintain all customer orders accurately.
Verify pricing, quantities, and delivery timelines.
Monitor order status and ensure timely completion.
Enter all sample requests and monitor for timely shipments.
Schedule pickups and coordinate shipments with warehouse personnel.
Prepare and verify shipping documentation for accuracy and compliance.
Communicate shipment details with customers.
Monitor outbound shipments for correct shipping documents, placards and necessary paperwork.
Generate invoices for all completed orders.
Monitor assigned customer accounts for past-due balances.
Perform basic follow-up and notify management of outstanding issues.
Review customer order trends compared to prior periods.
Identify inactive or declining accounts.
Conduct proactive outreach to maintain engagement and identify opportunities.
Serve as initial point of contact for customer concerns or product issues.
Gather detailed and structured information using standard intake procedures.
Document and escalate issues appropriately to management.
Answer incoming calls and direct inquiries appropriately.
Greet and assist visitors as needed.
Maintain a professional front-office presence.
Open, stamp and distribute mail daily.
Order office and facility supplies as assigned.
Enter requisitions for non-inventory purchases as required.
Participate in required safety and compliance training.
Suggest improvements for safety and compliance.
Promptly reports any safety incidents and participates in incident investigations as requested.
Support team members and provide cross-functional assistance as needed.
Act in a stewardship capacity for the Company, work as a functional member of the team, can self-direct and self-regulate workday.
Provides backup, on-call and overtime support as needed in the evenings and other required times as designated by management.
Other duties as assigned by management.