Customer Support Specialist
TEKsystems•Moorestown Township, NJ
•$18 - $18•Onsite
About The Position
TEKsystems is currently supporting a client in Burlington County, NJ in search for a Customer Support Specialist. This position will be responsible for customer support across various channels to ensure job installations have been completed as contracted, all required documents are in CRM for invoicing and ensuring overall customer satisfaction.
Requirements
- Customer service and administration experience
- Microsoft office
- Strong communication
- Strong attention to detail
Responsibilities
- Support divisions by communicating with customers and subcontractors during completion of installation
- Follow policy and procedures to audit documents and information in system to support invoicing team
- Follow up with customers after installation to collect final payment and/or documents needed to invoice
- Handle all inbound calls to ensure resolution
- Effectively communicate with divisions with needs upon completion of installation for additional services needed or if documents and/or data is needed in the system
- Adhere to established company processes and procedures related to customer experience, ensuring consistency and quality in customer interactions
- Other duties as assigned
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
