Customer Support Specialist
About The Position
As a Uline Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. At Uline, in-depth training helps you sharpen communication and problem-solving skills. The professional environment offers one-on-one peer mentoring and room to grow in your career. You'll build strong relationships in a collaborative in-person setting with regular team events.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening and communication skills.
Nice To Haves
- Bachelor's degree preferred.
- Prior customer service experience is a plus
Responsibilities
- Process customer orders, make product recommendations and handle account inquiries using world-class technology.
- Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email and chat.
- Understand customer needs and recommend Uline's best solutions.
- Help customers navigate Uline's website and online ordering.
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program that covers professional continuing education
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
