Customer Support Specialist

ARCH • Lower Moreland Township, PA

5d

About The Position

ARCH Medical Solutions is looking for a highly organized, customer-focused Customer Support Specialist who thrives in a fast-paced manufacturing environment and takes pride in delivering exceptional service. In this role, you will be a key connection point between our customers, Business Development, and Operations teams — helping ensure customer needs are handled accurately, professionally, and with urgency. This position is responsible for the proactive, effective, and timely resolution of customer issues and opportunities while maintaining a consistently professional, courteous, and positive approach. The ideal candidate brings a “customer first” mindset, strong communication skills, and exceptional attention to detail.

Requirements

• Advanced proficiency with Microsoft Office.
• Knowledge of ERP systems.
• Minimum of 3–5 years of customer support experience, including at least 3 years in customer-facing roles such as client services.
• Strong verbal, written, and listening skills with the ability to communicate effectively with internal and external customers by phone and email.
• Ability to build positive working relationships, promote teamwork, and enhance customer satisfaction.
• Excellent interpersonal skills, reliability, commitment, time management, teamwork, and the ability to succeed in a dynamic environment.

Nice To Haves

• Manufacturing company experience preferred.

Responsibilities

• Support external customers and internal teams to strengthen relationships with customers and prospects.
• Accurately maintain customer data in the company’s ERP system, including quote setup, sales order review, order acknowledgements, delivery updates, and open order reporting when needed.
• Communicate with customers by phone and email with professionalism, integrity, and a strong service mindset.
• Manage customer projects and take ownership of customer interactions through accurate documentation and appropriate follow-up with customers and company management.
• Research and resolve customer discrepancies in a timely manner using available resources.
• Proactively gather and route customer feedback to the appropriate internal departments and contacts.
• Adapt positively to changing priorities, work schedules, and pace of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed