Seasonal Customer Support Specialist

Red Aspen•Meridian, ID

3h•$18 - $18•Onsite

About The Position

Customer Support Specialists support Red Aspen’s mission statement by going above and beyond to troubleshoot issues on behalf of Brand Ambassadors and their customers while providing world-class service and education to anyone that reaches out.

Requirements

High school degree or equivalent
Detail-oriented and ability to work in a fast-paced environment
Proven Customer Support experience with track record of delighting customers and exceeding their expectations
Strong written and verbal communication skills
Ability to multitask, prioritize, and manage time effectively
Working knowledge of computers and Microsoft Office products with the ability to quickly learn specific software
Must be able to complete and pass a Writing Test and Typing Test

Responsibilities

Responding to Brand Ambassador and customer inquiries in a timely and accurate way, via email or chat
Manage large amounts of incoming emails and chats
Build sustainable relationships and trust with Brand Ambassadors and customers through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Take the extra mile to engage and support our Brand Ambassadors and customers
Identify customer needs and help customers using specific company software
Provide recognition and awards to eligible Brand Ambassadors
Recognize and inform leads of any unknown website issues highlighted by customers and Brand Ambassadors
Process order returns.
Update customer and Brand Ambassador accounts as necessary.
Take on other assignments as necessary during down time