Customer Support Specialist Sr. (Part Sales)

Oshkosh Corporation•Orlando, FL

About The Position

As a Parts Sales Representative, you will be the go-to resource for customers needing parts and support. You’ll handle inquiries by phone and email, research equipment specifications to identify the right parts, and prepare quotes and orders using internal systems. In this role, you’ll manage returns, track shipments, and keep accurate records in Salesforce, all while working closely with teammates to resolve issues and support warranty processes. This position is ideal for someone with mechanical aptitude and strong customer service skills who enjoys solving problems and keeping equipment in the field running smoothly.

Requirements

Bachelor’s degree in business administration, communication, marketing, or a related field and four (4) or more years of relevant experience (equivalent to ten (10) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.

Nice To Haves

Prior experience in a dealership parts department or aftermarket parts retailer (e.g., AutoZone).
Strong mechanical aptitude with the ability to interpret schematics, drawings, and exploded diagrams.
Experience with ERP systems and quoting/order management tools.
Familiarity with Salesforce or similar customer management systems.
Customer service background, particularly in technical or mechanical environments.
Ability to problem-solve and research solutions when documentation is limited or inaccurate.
Strong communication and organizational skills, with attention to detail.

Responsibilities

Respond to customer inquiries via phone and email, including requests for price quotes, purchase orders, and equipment part research.
Collect unit serial numbers to access build specifications and identify the correct part needed.
Confirm customer account status, provide pricing, and create official quotes through Salesforce.
Coordinate orders with internal teams; enter orders into the ERP system and support resolution of any shipping or delivery issues.
Handle returns by issuing RMAs, documenting reasons (unused, damaged, defective, or warranty-related), and ensuring proper routing through shipping, QC, or warranty teams.
Support internal customers, including global locations, by researching outdated or infrequently purchased parts and working with purchasing to update costs.
Maintain accurate records of all customer communications, quotes, and orders in Salesforce.
Provide customers with tracking information, invoices, or order documentation as needed.
Collaborate with onsite team members to conduct manual research in documentation and filing systems when electronic records are incomplete or outdated.
Partner with field service and internal departments to support warranty processes, ensuring timely and accurate resolution.