Sr. Sales Support Specialist

Supermicro•San Jose, CA

2d•Onsite

About The Position

Supermicro's Sales Support team is looking to add a dynamic Sr. Sales Support Specialist to assist one of our Sales teams in managing customers and their orders. The Sr. Sales Support Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!

Requirements

Experience in data entry, scheduling production and tracking orders
A self-starter who can effectively work within a strong team culture
Must have strong and effective professional communication skills written, speaking, and presentation
Experience in customer service and dealing with clients directly, problem solving skills a must
Work well in a high pressure environment with tight deadlines

Nice To Haves

BA/BS degree preferred
8+ years of relevant industry experience preferred
Bilingual in Mandarin is a plus

Responsibilities

Sales account maintenance
Provide technical and administrative product information
Performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
Monitor inventory, follow up ETA with purchasers
Act as a liaison between sales, purchasing, production, procurement, and logistics departments
Provide assistance for intra-company project coordination between sales and non-sales departments
Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
Develop superior customer service relationships with prospects
Produce daily reports for clients
Be back-up for the supervisor and team members
Additional duties per supervisors request