Customer Support Specialist - Spanish Bilingual

CARFAX•Centreville, VA

1d•Hybrid

About The Position

Join Team CARFAX as a Bilingual Customer Support Specialist. CARFAX is looking for a Customer Service Representative who will be the friendly and knowledgeable voice our customers can trust. Join our team and help us create an exceptional experience for our Dealer customers. At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days in the office per week, subject to change with future business needs. Our four-day week continues in Summer 2026!

Requirements

Fluent in English and Spanish
A high school diploma or equivalent is required.
Minimum of 2 years’ experience in a customer service role, preferably in a call center environment.
Positive, “can-do” attitude with proven problem-solving skills.
Excellent written and verbal communication skills.
Proficiency in MS Office (Excel, PowerPoint, Word).
Ability to thrive in a fast-paced, dynamic environment.
Collaborative mindset with flexibility to adapt to changing priorities and initiatives.

Nice To Haves

Familiarity with Salesforce or other CRM software is a plus.

Responsibilities

Handle inbound calls and emails from Dealer customers with professionalism and efficiency.
Provide accurate information and resolve queries effectively.
Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary.
Assist Dealers by guiding them through our services and tools, ensuring they maximize the benefits of CARFAX products.
Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner.
Work closely with other departments to ensure a seamless experience for our Dealer customers.
Gather customer feedback to help improve our services and processes.
Proactively share insights with the team to enhance overall customer satisfaction.