Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams•Lynnwood, WA

6d•Onsite

About The Position

The individual selected for this role will be expected to work at Store #708086, located at: 4201 196TH ST SW STE 100 & 110, Lynnwood, WA 98036. This is a Full Time Role with Pay Starting at $23.00 Hourly. This Role requires Bilingual Fluency in Spanish and English. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Requirements

Bilingual Fluency in Spanish and English.

Responsibilities

Work closely with wholesale and retail customers to determine their needs.
Answer customer questions about Sherwin-Williams products.
Recommend the right solutions to customers.
Promptly resolve any customer concerns.
Ensure maximum client satisfaction.
Stay up-to-date with product features.
Maintain the high quality and visual standards of the products and store.
Achieve excellent customer service.
Consistently meet the store’s sales goals.

Benefits

Health benefits, such as medical, dental and vision coverage
Flexible Spending Accounts (FSAs)
Disability coverage
Security benefits
Retirement and saving benefits
Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays
0-10 paid holidays throughout the calendar year, including 1 floating holiday
3-13 paid vacation days, prorated based on hire date, including a minimum of 3 frontloaded paid “flex” days which can be used for unplanned absences, such as sick days.
Paid sick leave (Washington state accrual rate of 1 hour per every 40 hours worked)
Paid sick leave (Seattle, Washington accrual rate of 1 hour per every 30 hours worked)
4 workweeks of paid Military leave
5 days of paid Bereavement Leave following the death of an immediate family member
3 days of paid Bereavement Leave following the death of any other family member
Two weeks of Paid Parental Leave following the birth, adoption, or placement of a foster child (after one year of employment)