Customer Support Specialist II | Sun – Thurs 6AM - 2:30PM

Abbott

2d • $17 - $34 • Remote

About The Position

This position supports Healthcare providers & patients within the Customer Care Center. As a Customer Support Specialist II, you'll provide responsive, professional service across phone, voicemail, and email while partnering with teams throughout the Customer Care Center. You'll resolve provider and sales-related questions, support special initiatives, and help improve processes that strengthen the customer experience and support sales strategies.

Requirements

• High School Diploma or General Education Degree (GED).
• Three (3) or more years of customer service experience.
• Three (3) or more years of experience in a sales or customer service environment focused on delivering exceptional customer experience.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills with the ability to work effectively across teams and adapt to changing priorities.
• Ability to work independently, maintain schedule adherence, and use a computer and telephone simultaneously in a customer support environment.
• Must be 18 years of age or older.
• Authorization to work in the United States without sponsorship.

Nice To Haves

• Experience working in an inbound/outbound contact center within the healthcare industry.
• Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

Responsibilities

• Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers.
• Investigate and resolve questions, service issues, and customer complaints; identify and escalate high-priority concerns when appropriate.
• Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives while documenting new procedures and opportunities for improvement.
• Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments, and complying with Quality Management System policies and company standards.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit—an affordable and convenient path to getting a bachelor's degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED