Customers Support Specialist II

Vera Whole Health•Salt Lake City, UT

2d•Hybrid

About The Position

apree health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. We are looking for smart and motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is vital to the success of our products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products.

Requirements

Must be able to start by June 1, 2026 and be present for all training for the following six weeks.
Training is fully paid.
Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered.
Shifts will be assigned after training.
Must complete 6 weeks of training with 100% attendance.
1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims appointments, strong organizational skills, and the ability to solve problems.
Two years of proven customer service and/or patient care experience
Strong communication skills, both verbal and written
Tech savvy- the ability to use and navigate members with our mobile technology
Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
Positive, friendly, and professional demeanor with customers
Adept at juggling multiple tasks and customer support requests at the same time
Must be able to work 40 hours per week
Requires sitting, standing, talking or listening on the phone

Nice To Haves

Medical office experience preferred but not required
Familiarity with Salesforce Service Cloud and Google Suite is a plus
Spanish speaking and writing skills are a plus

Responsibilities

Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more.
Take ownership of resolving customer service and healthcare navigation issues
Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
Keep customer information confidential and in compliance with HIPAA regulations
Manages case backlog attentively and documents each interaction in Salesforce
Exercises problem resolution skills when handling customer concerns using various internal tools
Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
Willingness to work occasional overtime.