Customer Support/Service Representative II

Vibrantz Technologies Inc.•Mayfield Heights, OH

4d•$20 - $25•Onsite

About The Position

The Customer Service Representative supports customer satisfaction by managing inquiries, processing orders, and ensuring timely and accurate communication. This role acts as a liaison between customers and internal teams, resolving issues and coordinating activities to meet service expectations. The position plays a key role in maintaining strong customer relationships and supporting efficient order fulfillment processes. Vibrantz Technologies is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance, and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose. Serving over 11,000 customers, Vibrantz’s technologies are trusted in a variety of advanced materials, color solutions and performance coatings applications and consumer products. We are experts in particle engineering, glass and ceramic science and color technology. Our technologies are used in small amounts to make big impacts on applications and consumer products, including durable vehicles and batteries, easier-to-clean appliances, energy efficient roof tiles and bricks, stronger and more decorative glass, and eco-friendly paints. Headquartered in Houston, Texas, Vibrantz has over 50 manufacturing facilities and sales offices on six continents, and we employ 4,500 individuals. Our shared culture is rooted strongly in our six core values that focus on safety, our people, customers, excellence in all we do, environmental stewardship and integrity, ethics, and trust. And we are intent upon fostering a workplace that engages not only employees’ heads and hands and – uniquely – their hearts. Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and are based in New York with an office in Shanghai. For more information, please visit www.vibrantz.com and www.american-securities.com.

Requirements

High school diploma or GED.
At least 1 year of administrative or customer service experience.
Strong communication and problem-solving skills with the ability to manage customer interactions effectively.
Proficiency with computer systems, including CRM or ERP platforms.
Ability to prioritize tasks and maintain accuracy in a fast-paced environment.

Nice To Haves

Experience in customer service within manufacturing, logistics, or industrial environments.
Familiarity with SAP or similar ERP systems.
Experience handling order management, billing, or shipment coordination.
Ability to identify process improvements and enhance customer experience.

Responsibilities

Respond to customer inquiries and resolve issues promptly while maintaining professional communication.
Process, modify, and manage customer orders, ensuring accurate pricing, terms, and documentation.
Coordinate shipments and track order fulfillment in alignment with customer needs and business requirements.
Maintain accurate records of customer interactions, transactions, and issue resolution in system tools.
Collaborate with cross-functional teams to resolve issues and identify opportunities to improve customer experience.